Refund Policy
Overview
At Design Grove, we strive to ensure complete satisfaction with your purchase. This refund policy outlines the terms and conditions for requesting and receiving refunds for our digital products and services.
Refund Eligibility
We offer refunds under the following circumstances:
- Technical issues preventing product access or functionality
- Product significantly differs from its description
- Duplicate purchases
- Unauthorized transactions
Refunds are not available for:
- Change of mind after download
- Inability to use the product due to technical limitations
- Products that have been modified or customized
Refund Process
- Submit a refund request through our support system within 14 days of purchase
- Include your order number and reason for the refund request
- Our team will review your request within 2-3 business days
- If approved, the refund will be processed to your original payment method
- You will receive a confirmation email once the refund is processed
Refund Timeline
Once approved, refunds are typically processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider:
- Credit/Debit Cards: 5-10 business days
- PayPal: 1-3 business days
- Bank Transfers: 5-10 business days
Need to Request a Refund?
If you need to request a refund, please contact our support team with your order details and reason for the refund request.
Contact Support